How It Works
From submission to specialist — a simple, guided process.
1
Submit your pet's case
Fill out our simple intake form with your pet's species, condition, and any medical records you have. It takes about 5 minutes. You'll receive a confirmation email with your case reference number immediately.
- Tell us about your pet (species, breed, age, weight)
- Describe the condition or diagnosis
- Upload medical records, X-rays, or referral letters
- Share your location, travel preferences, and budget
2
We review and match
Our team personally reviews every case. We analyze your pet's condition, your preferences, and our network of specialist clinics to find the best matches. No algorithms making decisions alone — a real person reviews your case.
- Case reviewed within 24-48 hours
- Matched based on specialty, location, and availability
- Language and travel preferences considered
- Only qualified, vetted clinics in our network
3
Connect with your specialist
Once we find the right specialist, we introduce you. The clinic reviews your case details and medical records, and you can start the consultation process directly with their team.
- Specialist receives your case with full context
- Clinic confirms they can help before you're connected
- Direct communication with the specialist's team
- We stay available if you need anything along the way